Top trader

Please read these Terms and Conditions carefully before using the https://www.toptrade.fm website owned and provided by EU Pay LTD. Address: Bulgaria, Sofia City, 1113, Sofia County (Metropolitan); Sofia Municipality, Slatina District, Geo Milev Residential complex, 5 Tsvetan Radostavov Str.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

EU Pay LTD is fully liable for all dues originating from the business and the applicable law is the law of Bulgaria.

According to generally acceptable AML rules and regulations, withdrawals must be performed only through the same bank account or credit/debit card that you used to deposit the funds. Withdrawals from the Account may only be made in the same currency in which the respective deposit was made.

Legal Restrictions: without limiting the undermentioned provisions, you understand that laws regarding financial contracts vary throughout the world, and it is your responsibility to make sure you properly comply with any law, regulation or guideline in your country of residence regarding the use of the Site. To avoid any doubt, the ability to access our Site does not necessarily mean that our Services and/or your activities through the Site are legal under the laws, regulations or directives relevant to your country of residence.

Not withstanding to the above, all disputes shall be governed by and constructed in accordance with the Laws of the Republic of Bulgaria.

The services provided by TopTrade® consist strictly of CFD trading platform, meaning the ability to online buy and sell CFDs only(“Services”). We further stress that our services are only intended to provide for online trade of CFDs by using our platform. By the fact that you buy and
sell CFD online using our online platform, you approve and admit that you have received the services that you were expecting to receive from us to your full satisfaction (the “Service Approval”).

We maintain various safeguards to comply with international regulation which is aiming to guard your nonpublic personal information including your username, passwords, the use of encryption technology, firewalls and authentication.

Our staff and affiliates will certainly strictly adhere to security practices and procedures to ensure confidentiality information of our clients.

We may share information with affiliates if the information is required to provide the service or product which you requested or to provide you a chance to participate in the products or services which offer our affiliates.

We don’t share non-public personal information about our current or former clients with any third parties expect for some limited circumstances like:

  • For translation services with introducing brokers.
  • When a client is referred by any introducing brokers.
  • When we send the reports and statements to customers or in the real future and notified all offers and products and services.
  • When you use a client reporting agency that prepares your credit report, we may provide it with necessary information, as permitted by law.
  • We may also disclose your personal information in the event we sell or buy assets or business.
  • If we are under a duty to disclose or share your information, so to comply with any legal obligation or to enforce or apply our terms and conditions and offer agreements, or protect the rights, property or safety of money.

TopTrade® (www.toptrade.fm) does not tolerate money laundering and supports the fight against money launderers. TopTrade® has policies in place to deter people from laundering money. These policies include:

  • Ensuring clients have valid proof of identification.
  • Requiring the client to provide valid utility bills for proof of residence.
  • Maintaining records of identification information.
  • Determining that clients are not known or suspected terrorists by checking their names against lists of known or suspected terrorists.
  • Informing clients that the information they provide may be used to verify their identity.
  • Closely following clients’ money transactions.
  • Not accepting cash, money orders, third party transactions, exchange houses transfers or Western Union transfers.
  • Not accepting money from countries on terror watch lists, such as Iran, Syria, North Korea and Yemen.

Money laundering occurs when funds from an illegal/criminal activity are moved through the financial system. It is moved in such a way as to make it appear that the funds have come from legitimate sources.

Money Laundering usually follows three stages:

  • Firstly, cash or cash equivalents are placed into the financial system.
  • Secondly, money is transferred or moved to other accounts (e.g. futures accounts) through a series of financial transactions designed to obscure the origin of the money (e.g. executing trades with little or no financial risk or transferring account balances to other accounts).
  • Lastly, the funds are re-introduced into the economy so that the funds appear to have come from legitimate sources (e.g. closing a futures account and transferring the funds to a bank account).

Trading accounts are one vehicle that can be used to launder illicit funds or to hide the true owner of the funds. In particular, a trading account can be used to execute financial transactions that help obscure the origins of the funds. TopTrade® directs fund withdrawals back to the original source of remittance as a preventative measure. International Anti-money Laundering requires financial services institutions to be aware of potential money laundering abuses that could occur in a customer account, and implement a compliance program to deter, detect and report potential suspicious activity. These guidelines have been implemented to protect TopTrade® and its clients. For questions/comments regarding these guidelines, contact TopTrade® Compliance at support@toptrade.fm

Your account must have status Fully Compliant; otherwise, it will be blocked within 48 hours. Be sure you have provided us the following documents:

  • POI: proof of identity (passport, national ID card, driving license)
  • POR: proof of residence (utility bill for water, gas, internet, electricity, landline phone etc’). Please note that the document must not be older than 6 months and should include your full name and current address that you’ve provided during registration.
  • Credit Card: the first 4 digits and last 4 digits should clearly be visible. The card should be signed and the CVV code must be hidden.
  • Declaration of deposits (DOD): should be provided for each CC you use to make deposit. 

You are eligible to withdraw your funds from your Account. In order to withdraw your money from your Account, you will need to ensure that your Account has been verified and confirmed. Verifying your identity and Account is the requirement of the Company’s KYC or Know Your Customer policy. Funds may be withdrawn by you from your Account provided that such funds are not being utilized for margin purposes or have otherwise become owing to us. In order to withdraw your funds, you shall make a withdrawal request on the Company’s website. Please pay attention that while making a withdrawal of funds from your Account you are requested to pay a commission fee of 4% from a withdrawal amount, which is needed in order to cover fees the Company paying to payment processors for successful withdrawal procedure. By making a withdrawal request on the Company’s website, you declare and confirm that you are informed and agree to pay 4% fee for withdrawal. Once your withdrawal request is approved, your withdrawal request will be processed by us and sent for execution to the same bank, credit card or other source from which the funds were debited or as we, in our absolute discretion determine, as soon as possible. Withdrawals will only be made at a source in your name. Note that some banks and credit card companies may take time to process payments especially in currencies where a correspondent bank is involved in the transaction. Please note that a client’s failure to complete the Company’s due diligence procedure to the Company’s satisfaction may affect the client’s ability to withdraw his funds. If you request a withdrawal of monies from your account and we cannot comply with it without closing some part of your open positions, we will not comply with the request until you have closed sufficient positions to allow you to make the withdrawal. In order to process your withdrawal request please ensure that the funds, namely the realized balance, remaining on your account following your withdrawal is at least twice of your used margin.

If TopTrade®  determines, that you during your trading are engaged in the following activity(ies), TopTrade® without prior notice reserves the right to determine such situation at its sole discretion as Improper\Prohibited Trading, consequently TopTrade® reserves the right to determine transactions related to such activity(-ies) as Invalid Transactions.

The activities are as follows:

  • Fraud;
  • Commission laundering;
  • Illegal actions with usage of multiple IP addresses to conduct DDoS attack;
  • Unusual transactions;
  • Sniping;
  • Making an order which duration is less than five minutes, meaning scalping;
  • Using external or third-party programs in trading;
  • Using any means in order to make price latency on our system;
  • Placing orders based on manipulated prices;
  • Coordinated transactions by, or in conjunction with other parties for taking advantage of system errors and delays;
  • Placing future “buy-stop” or “sell-stop” orders within one hour prior to the release of financial data.

If TopTrade® determines such Improper\Prohibited Trading and transaction(-s) are determined as Invalid Transactions, TopTrade® reserves the right to deduct any profit or loss generated directly or indirectly from the trades in addition to the commission, in addition to exercising its right to cancel any improper orders without prior notice to you. Customers of TopTrade® herein acknowledge and agree that upon the final determination in relation to whether the situation constitutes Improper\Prohibited Trading and Invalid Transactions after the detailed investigation of the account, Customers are required to fully obey without any objection.

TopTrade® is purposed to provide the most efficient trading liquidity available in the form of streaming, tradable prices for most of the financial instruments we offer on the trading platform. As a result of the highly automated nature of the delivery of these streaming, tradable prices, you acknowledge and accept that price misquotations are likely to occur from time to time. These misquotations, which may include ‘off market’ pricing, can occur at any time without notice to you or otherwise disrupt your trading experience. TopTrade® has the right but not the obligation to inform you of the fact after you have traded using off market prices or misquotations. TopTrade® reserves the right to cancel or adjust trades conducted on misquotations and off market prices so as to reflect the actual prices that would have applied to the trade. If it is determined that  you execute trading strategies with the objective of exploiting such misquotations or off market pricing or otherwise in a manner that is inconsistent with fair market practice, TopTrade® has the right to determine that as Improper\Prohibited Trading also and consequently at its sole discretion may determine orders as Invalid Transactions. When an order is determined  as Invalid Transaction, then TopTrade® will have the right to:

-adjust the price spreads available to you;

-restrict your access to streaming, instantly tradable quotes, including providing manual quotation only;

-reject an order or to cancel a trade;

-adjust prices to reflect actual market prices;

-immediately terminate our trading relationship with written notice.

There is no way third parties can get information about our customers, according to the rules described in the Privacy Policy. Third parties can gain access to information only if they are business partners of TopTrade®. If a company is helping us provide clients with quality service and is not our partner, it can only use the information needed to ensure high quality of service. Information may be disclosed only upon your request or with your consent. Remember, TopTrade® values its reputation too much to sell your confidential information.

Any information about your activities collected by our experts is used only for business purposes and is intended to increase the quality of service, timely provide you with information about new services and products of TopTrade®, thoroughly assess of your financial capabilities and needs, as well as to process transactions.

Registration information you provided in the application and other documents (first name, middle name, last name, postal address, email, date of birth, occupation, your income and assets). Information about your transactions with the partners of TopTrade® and us as well as information that we exchanged, such as account balances, our answers to your questions, you trading activity. Information about upcoming financial events, notifications, news and subscriptions. ID information used to verify your identity (passport or driver’s license, as well as information obtained from credit bureaus, address agencies and other non-TopTrade® sources.) This data is necessary to protect you and our reputation, and prevent the money laundering.

Cookies are files containing the information that websites use to register traffic (number of visitors). This information from the website server is temporarily saved on the hard disk of your computer or mobile device when you visit the website for the first time and, subsequently, allows the website to recognize your browser.

Cookies usually contain some anonymous information such as the Unique Identification Number that is generated at random. Cookies also remember the country and language preferences you selected. All the information received is confidential and not directly associated with a certain client.
TopTrade® uses cookies to define what services are the most interesting services for its clients and to measure visitors’ activity on the Company’s website. Using cookies, we also identify the most requested advertisements and estimate the popularity of resources related to the potential clients attracting.
Using services of our website, you agree to our use of cookies. All internet browsers allow changing cookies settings. You can disable or block cookie files; however, some of them are necessary for the proper functioning of our website.

Security Technologies

TopTrade® advanced technology for secured connections (SSL) to protect the information you share with us. The SSL Technology provides reliable data protection from interception by third parties. We are constantly improving our security technologies to prevent intrusions into the system.

We can share the confidential information mentioned above with our business partners to improve the service quality and inform customers about new services of the TopTrade®. The list of partners includes companies that we own or manage.

Transmission of information to third parties

There is no way third parties can get information about our customers, according to the rules described in the Privacy Policy. Third parties can gain access to information only if they are business partners of RoboForex. If a company is helping us provide clients with quality service and is not our partner, it can only use the information needed to ensure high quality of service. Information may be disclosed only upon your request or with your consent. Remember, TopTrade® values its reputation too much to sell your confidential information.

Transmission of Information to Governing Bodies

In exceptional cases, TopTrade® may disclose customer’s personal information to third parties if such disclosure is required by applicable law or other regulations. For example, we will have to disclose personal information to comply with court orders or official inquiries, as well as in the case of the protection of our rights and property.

Refusal to Provide Information

You have the right to refuse to provide information requested by our experts. In this event, we cannot give you full support and guarantee quality service for your accounts, since we have to make sure all the information you provide is absolutely accurate and inform you in timely manner of any changes in your information.

Instructions how to opt-out

You can opt-out of TopTrade® email marketing, by following the instructions included in email messages. Exception applies to the messages, which are related to making payments and the information about the latest services from TopTrade® that you cannot opt-out of. You can also use email to send us your requests relating to marketing materials and your right to forward these materials to third parties with marketing purposes.